Refund & Shipping Policy

The Health Magazine Shop — HealthLab™

Last Updated: April 27, 2026 | v3.0

Overview

This Policy sets out the exclusive terms under which we process orders, ship products, and consider refund or replacement requests. All requests for refund, replacement, or return must meet the conditions set out in this Policy. Requests that do not meet these conditions will not be accepted. No representative, employee, or third party has authority to vary, waive, or modify any term of this Policy except by written notice signed by an authorized officer of The Health Magazine Shop.

Key Terms at a Glance

• Shipping window: 9–14 business days from order date, estimated only and subject to availability and carrier schedules.

• 90-Day Guarantee: applies ONLY to unopened, unused products in original sealed packaging, with full photographic evidence and prior written approval required.

• No cancellations after 6 hours: orders enter fulfillment quickly and cannot be cancelled after a strict 6-hour window from order placement.

• Customer-paid return shipping: return shipping costs and risk of loss are the customer's responsibility, except in cases of verified damaged or incorrect items shipped by us.

• Mandatory pre-dispute resolution: all claims require written notice to support@thehealthmagazine.shop, supporting evidence, and our written approval before any return or refund can be processed. Customers must complete this process before initiating a chargeback.

• Binding arbitration: disputes that cannot be resolved through our internal process are resolved by individual binding arbitration. Class actions are waived.

Part 1 — Shipping Policy

1.1 Shipping Destinations

We ship to addresses within the contiguous United States only. We do not ship to P.O. Boxes, APO/FPO addresses, U.S. territories (including Puerto Rico, Guam, and the U.S. Virgin Islands), or international destinations unless expressly confirmed by us in writing prior to ordering.

It is the customer's sole responsibility to provide a complete, accurate, and current shipping address at checkout. We are not responsible for any delay, non-delivery, loss, theft, or damage resulting from an incorrect, incomplete, outdated, or unsafe shipping address provided by the customer, and no refund or replacement will be issued in such cases.

1.2 Order Processing

Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends, U.S. federal holidays, or after 5:00 PM EST begin processing on the next business day. Processing times may be extended without prior notice during promotional periods, holidays, periods of high order volume, supplier disruptions, or other operational constraints.

1.3 Shipping Times

Our estimated shipping window is 8–12 business days after the order has shipped. Combined with processing, total estimated delivery is 9–14 business days from the order date.

All shipping times are estimates only and are not guaranteed. Actual delivery times may vary based on carrier schedules, weather, customs inspections, local delivery conditions, supply chain availability, and other factors outside our control. We are not liable for delays beyond our stated estimated window, and delays alone do not entitle the customer to a refund, cancellation, or any other remedy.

1.4 Shipping Charges

Shipping charges are calculated at checkout based on order value and destination. All shipping, handling, and processing charges are non-refundable in all circumstances, including where a refund is approved for the product itself.

1.5 Tracking

A tracking number is provided by email once the order ships. Tracking information may take up to 72 hours to populate in the carrier's system. The customer is responsible for monitoring tracking information and for being available, or arranging for someone to be available, to receive the delivery at the address provided.

1.6 Delivery Issues — Claim Procedure

A customer may submit a claim regarding a delivery issue only under the specific conditions described below. All claims must be submitted in writing to support@thehealthmagazine.shop within 7 calendar days of the relevant event. Claims submitted after this window will not be accepted under any circumstances.

Late Delivery

A package is not considered late unless it remains undelivered for more than 45 calendar days from the shipping date AND tracking shows no carrier activity within the last 10 calendar days. To submit a late-delivery claim, the customer must provide:

• Order number

• Tracking number and a screenshot of the current tracking status

• Written confirmation from the local carrier that the package is delayed or unaccounted for

• The shipping address exactly as provided at checkout

If the claim is verified and approved at our sole discretion, we will issue a one-time free reshipment to the original shipping address on file. We do not issue refunds for late deliveries. Customers who refuse or do not accept the reshipment are not entitled to any further compensation.

Lost in Transit

A package is considered lost in transit only after the carrier has formally declared the package lost in writing. Customer statements alone, tracking anomalies, gaps in scan history, or absence of scans are not sufficient to establish loss. Where carrier loss is formally confirmed, we will, at our sole discretion, issue a one-time free reshipment. Refunds are not issued for lost packages.

Package Marked "Delivered" but Not Received

If carrier tracking shows the package was delivered, the package is deemed delivered and title and risk of loss have passed to the customer. The customer is solely responsible for the security of the delivery location. We do not issue refunds or replacements where carrier records show delivery.

The customer must contact the carrier directly to open a non-delivery investigation. If the carrier formally accepts responsibility in writing and reimburses the shipper, we will, at our sole discretion, consider a one-time reshipment. Otherwise, no further action will be taken on our side.

Damaged on Arrival

A claim for damage must be submitted within 7 calendar days of delivery. The customer must provide, in a single email:

• Clear photos of the outer shipping package from all sides

• Clear photos of the damaged product(s)

• A photo of the shipping label

• A written description of the damage

Claims submitted without complete evidence will not be processed. Once we have verified the damage at our sole discretion, we will arrange a free replacement. The customer may be required to retain the damaged item and packaging for up to 30 calendar days pending carrier investigation. Failure to retain the item upon request voids the claim.

Wrong Product Received

A claim for a wrong product must be submitted within 7 calendar days of delivery. The customer must provide photos of the received product (including barcode and label), the outer packaging, and the shipping label. Once verified, we will ship the correct product at no cost to the customer. The incorrect product must be retained, unopened, for up to 30 calendar days in case we elect to recover it; failure to retain voids the claim.

Address Errors and Returned Packages

If a package is returned to sender because of an incorrect, incomplete, or outdated address provided by the customer, because the customer refused delivery, or because the customer failed to collect the package within the carrier's holding period, the customer is solely responsible. Upon receipt of the returned package and at our sole discretion, we will offer one of the following:

• Reshipment to a corrected address, with all return-leg and re-shipping fees paid by the customer in advance.

• A refund for the product cost only (excluding shipping, handling, taxes, and any fees), reduced by a 20% restocking fee.

We reserve the right to refuse reshipment or refund if the package arrives back damaged, opened, or with seals broken.

1.7 Force Majeure, Carrier Disruption, and Supply Chain Events

We are not liable for any delay, non-delivery, partial delivery, loss, or damage caused by events outside our reasonable control. Such events include, without limitation:

• Acts of God, severe weather, fire, flood, earthquake, or other natural disasters;

• Epidemic, pandemic, or public health emergency, and any related governmental restrictions;

• War, armed conflict, civil unrest, riots, sabotage, or acts of terrorism;

• Carrier delays, carrier capacity constraints, carrier strikes, carrier work stoppages, or carrier system outages;

• Customs inspections, customs delays, import or export controls, sanctions, embargoes, or other governmental actions;

• Port congestion, border closures, transportation network disruptions, or fuel shortages;

• Cyberattacks, ransomware, internet or telecommunications outages, or payment processor outages;

• Raw material shortages, supplier failures, manufacturing disruptions, or quality holds;

• Labor disputes, strikes, or staffing shortages affecting us, our suppliers, or our carriers;

• Any other event of force majeure or circumstance beyond our reasonable control.

During any such event, our obligations are suspended for the duration of the event plus a reasonable recovery period. No refund, replacement, cancellation, or compensation will be provided for delays or losses caused by such events. Where an event materially prevents performance for more than 60 calendar days, we will, at our sole discretion, either reship once conditions allow or issue a refund for the product cost only (excluding shipping, handling, and fees).

Part 2 — Refund & Return Policy

2.1 90-Day Return Window

The customer has 90 calendar days from the order date to submit a return request, strictly subject to the conditions in Section 2.2. Requests submitted after 90 days will not be accepted under any circumstances.

2.2 Conditions for Return — ALL Must Be Met

To be eligible for return, the product must meet ALL of the following conditions:

• The product is UNOPENED.

• The product is UNUSED.

• The original outer packaging is intact, undamaged, and complete.

• All individual bottles remain factory-sealed, with the manufacturer's seal unbroken.

• The customer has submitted clear photographic evidence as specified in Section 2.3 and has received our written approval BEFORE returning the product.

If ANY of the above conditions is not met, the product is non-returnable and no refund will be issued. Opened bottles, used product, broken factory seals, damaged outer packaging, or missing components immediately and permanently disqualify the return. We do not accept returns on products that have been opened or used in any way, for any reason. This is a strict condition and no exceptions will be made, including for individual sensitivity, taste, color, scent, or perceived efficacy.

2.3 Required Photographic Evidence

Before returning any product, the customer must email support@thehealthmagazine.shop with:

• A clear photo of the outer shipping package, showing the shipping label and the customer's address;

• A clear photo of the product packaging, showing it is unopened and intact;

• A clear close-up photo of each individual bottle, showing the manufacturer's factory seal is unbroken;

• A photo of all bottles together next to the order number handwritten on a sheet of paper for identification;

• The order number and the name and email address used at checkout.

All photos must be clear, well-lit, unedited, and show the product from multiple angles. Photos that are blurry, cropped, edited, recycled from other claims, or that do not show the required detail will be rejected without further review.

2.4 Review and Approval

Upon receipt of a return request, our team will review the submitted evidence within 5–7 business days. We reserve the right, in our sole discretion, to:

• Approve the return request;

• Reject the return request if conditions are not met;

• Request additional evidence before making a decision.

The customer will receive a written decision by email. A return may not be initiated until written approval has been issued by us. Products returned without prior written approval will not be accepted, will be refused at the warehouse, and may be returned to the customer at the customer's expense or discarded after 14 days at our discretion.

2.5 Return Shipping

All return shipping costs and all risk of loss in transit are the sole responsibility of the customer. We do not provide prepaid return labels.

The customer is responsible for:

• All return shipping costs, including insurance if desired;

• Proper packaging to prevent damage during return transit;

• Choosing a shipping method with tracking and delivery confirmation;

• Providing us with the return tracking number immediately upon shipment;

• Any risk of loss, theft, or damage during return transit.

Returns shipped without tracking, or that arrive damaged, lost, or with broken seals, will not be accepted and no refund will be issued. The return shipping address will be provided by email only after the return has been approved. Returns sent to any other address (including the shipping origin address printed on the original package) will not be accepted.

2.6 Restocking Fee

All approved returns are subject to a restocking fee of 20% of the product purchase price, deducted from the refund amount. This fee covers inspection, repackaging, and inventory handling costs and is not waivable.

2.7 Refund Amount

Refunds are calculated as follows:

• Product cost: refunded minus 20% restocking fee;

• Original shipping, handling, and processing charges: non-refundable;

• Transaction or payment processing fees: non-refundable;

• Return shipping cost: customer's responsibility;

• Any discount, promotional credit, free gift, or bundled item value applied to the original order: forfeited upon return, and the value of any free or bundled item not returned in resalable condition will be deducted from the refund;

• Taxes: refunded proportionally on the refunded product amount only.

Refunds are issued only to the original payment method. We do not issue refunds to alternate accounts, gift cards, or store credit unless we elect to do so at our sole discretion.

2.8 Refund Timing

Once an approved return has been received at our warehouse and inspected to confirm it meets the conditions in Section 2.2, refunds will be processed within 7–14 business days. The refund may take an additional 3–10 business days to appear in the customer's account, depending on the payment method and issuing bank. We are not responsible for delays caused by payment processors or banks.

2.9 Inspection Upon Receipt

All returned products are inspected upon receipt. If the returned product does not match the photographs submitted under Section 2.3, or fails to meet the conditions in Section 2.2 upon inspection, the return will be rejected. In that case:

• No refund will be issued;

• The product will be held for 14 calendar days pending customer instructions;

• The customer may request return of the product at the customer's expense;

• If no instructions are received within 14 days, the product will be discarded and no compensation will be due.

Part 3 — Non-Returnable Items and Situations

The following are non-returnable under all circumstances, and any request related to them will be automatically rejected:

• Any product that has been opened, used, or whose factory seal has been broken;

• Any product whose outer packaging is damaged, incomplete, or shows signs of tampering;

• Any product returned without prior written approval from us;

• Any product returned more than 90 calendar days after the order date;

• Any product returned to an address other than the one provided in our written approval;

• Any product purchased through a third-party reseller, marketplace, or unauthorized distributor;

• Any product purchased under a final-sale, clearance, or promotional offer marked "non-returnable";

• Any product where the customer has initiated a chargeback or payment dispute (see Part 6);

• Any product where return is requested due to individual sensitivity, taste, color, scent, or subjective preference;

• Free items, samples, gifts with purchase, or items received as part of a promotional bundle.

Part 4 — Order Cancellations

4.1 Strict 6-Hour Cancellation Window

Orders enter our automated fulfillment system shortly after placement. Cancellation requests may be submitted by email only, to support@thehealthmagazine.shop, within 6 hours of order placement (timestamp on our system controls). Cancellation requests submitted after 6 hours will not be processed, even if the order has not yet shipped, because the order has already entered fulfillment, inventory has been allocated, and packaging or shipping costs have been incurred.

If a cancellation is successfully processed within the 6-hour window, a refund will be issued less a 10% processing fee to cover payment processing, payment-platform charges, and administrative costs. This fee is not waivable.

4.2 After 6 Hours / After Shipment

Once the 6-hour window has passed, or once an order has shipped, the order cannot be cancelled for any reason. The customer must wait to receive the package and may then submit a return request, subject to all conditions in Part 2 of this Policy (including the requirement that the product remain unopened, unused, and factory-sealed). Submitting a chargeback in lieu of a return request constitutes a breach of this Policy (see Part 6).

Part 5 — Health Information and Adverse Reactions

Our products are dietary supplements, not drugs, and have not been evaluated by the U.S. Food and Drug Administration to diagnose, treat, cure, or prevent any disease. Dietary supplements may affect individuals differently. Before using any product, the customer should consult a licensed healthcare provider, particularly if pregnant, nursing, taking prescription medication, or managing a medical condition.

If a customer believes they have experienced an adverse reaction to our product, they should discontinue use and consult their doctor immediately. Reports of adverse reactions may be submitted in writing to support@thehealthmagazine.shop and will be reviewed case by case. Any remedy or refund, if any, will be determined at our sole discretion, subject to review of medical documentation provided by the customer.

Individual sensitivity to ingredients, dislike of taste or scent, or perceived lack of efficacy are not considered product defects and do not entitle the customer to a refund outside of the conditions in this Policy.

Part 6 — Mandatory Pre-Dispute Resolution and Chargebacks

6.1 Mandatory Pre-Dispute Resolution

Before initiating any chargeback, payment dispute, or complaint with a bank, credit card issuer, or payment platform, the customer agrees to first contact us in writing at support@thehealthmagazine.shop, describe the issue in detail, and allow us 14 business days to investigate and respond. This pre-dispute resolution step is a material condition of the customer's purchase and a prerequisite to any external dispute.

6.2 Consequences of Improper Chargebacks

A chargeback initiated without first completing the pre-dispute resolution process in Section 6.1, or initiated despite the customer being eligible for the remedies provided in this Policy, constitutes a breach of these terms. In such cases:

• The customer forfeits any right to a refund, replacement, reshipment, or goodwill gesture under this Policy;

• We will dispute the chargeback with the payment processor and submit this Policy, the customer's acceptance at checkout, order records, tracking and delivery confirmation, fulfillment evidence, and all correspondence as supporting documentation;

• We reserve the right to refuse any future orders from the customer and to block the customer's email, billing, and shipping information;

• We reserve the right to recover all losses, costs, fees, and chargeback penalties resulting from an unjustified chargeback, including reasonable administrative costs;

• Where appropriate, we may report fraudulent chargebacks to credit card associations, consumer-protection databases, fraud-prevention networks, and law enforcement.

6.3 Acknowledgement

The customer acknowledges that this Policy, accepted at checkout, sets out adequate remedies for the issues most commonly raised in chargebacks (delay, damage, wrong item, lost package, return) and that those remedies are conditioned on the procedures in this Policy. A chargeback is not a substitute for following this Policy.

Part 7 — General Provisions

7.1 Sole Discretion

All decisions regarding approval of claims, eligibility for return, amount of refund, issuance of replacement or reshipment, and interpretation of this Policy are made at our sole and exclusive discretion. Our decision is final.

7.2 Modifications

We reserve the right to modify this Policy at any time without prior notice. Modifications take effect immediately upon posting to our Site. The Policy in effect at the time an order is placed applies to that order.

7.3 No Waiver

Our decision to grant a refund, replacement, reshipment, or exception in any individual case does not constitute a waiver of any provision of this Policy and does not create an obligation to do so in any other case.

7.4 Limitation of Liability

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to any order, this Policy, or the products purchased shall not exceed the amount actually paid by the customer for the specific order giving rise to the claim. We are not liable for incidental, consequential, indirect, special, or punitive damages, including lost profits, loss of use, emotional distress, or personal injury claims arising from individual sensitivity to ingredients. This limitation applies regardless of the legal theory asserted. Some jurisdictions do not allow certain limitations of liability; in such jurisdictions our liability is limited to the maximum extent permitted by law.

7.5 Entire Agreement

This Policy, together with our Terms of Service and Privacy Policy, constitutes the entire agreement between the customer and us regarding refunds, returns, shipping, and order cancellations, and supersedes any verbal statements, prior written communications, marketing materials, or representations made by anyone that conflict with this Policy.

7.6 Governing Law, Binding Arbitration, and Class Action Waiver

This Policy is governed by the laws of the United States and the state in which The Health Magazine Shop is registered, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to this Policy, an order, or a product, that is not resolved through the pre-dispute resolution process in Section 6.1, shall be resolved exclusively by individual binding arbitration administered by a recognized U.S. arbitration provider under its consumer arbitration rules. The arbitration shall take place in the state in which The Health Magazine Shop is registered, or by remote proceedings, and the arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.

Class Action Waiver. The customer and we each agree that any dispute will be brought solely on an individual basis and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any form of class or representative proceeding. If this class action waiver is found unenforceable, the entire arbitration agreement shall be void, but the remainder of this Policy shall remain in effect.

Nothing in this section prevents either party from seeking relief in small-claims court for matters within that court's jurisdiction, or from seeking injunctive relief in court to protect intellectual property rights.

7.7 Severability

If any provision of this Policy is held invalid or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be enforced to the maximum extent permitted, and the remaining provisions of this Policy shall remain in full force and effect.

Part 8 — Contact

All refund, return, shipping, and cancellation requests must be submitted in writing to:

Email: support@thehealthmagazine.shop

Required in all emails:

• Order number;

• Full name and email used at checkout;

• Clear description of the issue;

• All required photographic evidence (see Sections 1.6 and 2.3).

Business hours: Monday through Friday, excluding U.S. federal holidays.

Response time: within 5–7 business days.

Requests submitted by phone, social media, text message, live chat, or through third parties will not be processed and do not toll any deadline in this Policy.

© 2026 The Health Magazine Shop. All rights reserved. HealthLab™ is a trademark of The Health Magazine Shop.